BOOKING TERMS & CONDITIONS

Rejuvenate Stays

Rejuvenate Terms and Condition – Guest Terms and Conditions

Effective as of 29th of March 2022

OPERATIVE PROVISIONS

(1) LICENCE TO OCCUPY

(a) The Owner is the registered owner of the Accommodation.

(b) Rejuvenate Stays is authorised by the owner of the Accommodation to allow the Guest to occupy and use the Accommodation on the terms of this Licence. The terms of the booking are between the guest and Rejuvenate Stays.

(c) The guest is authorised to occupy the Accommodation during the agreed period as set out in the Booking Summary. The guest is not a tenant of the Accommodation and has not been granted exclusive possession of the Accommodation.

(d) This contract for Accommodation shall not be effective until Rejuvenate Stays sends the Guest written confirmation of the booking. The Guest acknowledges that Rejuvenate Stays acts as a booking agent for the Owner only and not as a principal.

(2) BOOKING TERMS AND CANCELLATIONS

(a) Short Term (Bookings under 28 nights)

(i) Standard Flexible Deposit and Payments
A 50% deposit is required at the time of booking if the arrival is more than 14 days out, and 100% deposit is required if less than 14 days prior to arrival.
There is a 3.5% credit card fee surcharge for credit card payment. No surcharge for direct bank transfer payment.
Please note that we can only make a refunds to the original card used for payments and attempt to refund to the original card.

(ii) Standard Flexible Cancellation
The guest can cancel free of charge until 14 days before arrival. The guest will be charged 50% of the price of the reservation if they cancel between 7 and 14 days before arrival. Otherwise, no refund for cancellations made within 7 days prior to arrival.

b) Long Term (28 nights – 90 nights)

(i) Long Term Deposit and Payments (28 nights – 90 nights)

First Month’s down payment, plus the cleaning fees and booking fees are charged to the guest upfront at the time of making the booking.
Monthly instalments: The guest is charged the second payment to the same payment method on the day of check-in for the equivalent of 28 nights and each month thereafter for the duration of the reservation.

(ii) Long Term Cancellation (28 nights – 90 nights)
The long-term cancellation policy is automatically applied to all reservations of 28 nights-90 nights.

  • To receive a full refund, guests must cancel within 48 hours of booking and the cancellation must occur at least 28 days before check-in.
  • If a guest cancels after that, the guest will lose the paid 100% for all nights spent, plus 28 additional nights.
  • If fewer than 28 days remain on your reservation you will be charged 100% of the booking total and no refund will be refunded.

If you change or cancel a longer stay:

  • If you cancel after the trip has started, the following 28 nights of the reservation are non-refundable.

c) 90 + night policy (Bookings 90 nights + – 180 night bookings)

(i) Strict Deposit and Payments (90 nights +) 90 night + booking deposits and payments (90 nights +)

First 2 weeks down payment, plus the cleaning fees and booking fees are charged to the guest upfront at the time of making the booking.

2 x week instalments: The guest is charged the second payment to the same payment method approximately two weeks after check-in and fortnightly thereafter for the duration of reservation.

(ii) 90 night + Cancellations (90 nights +)

  • To receive a full refund, guests must make a cancellation request within 48 hours of booking and/or must occur at least 28 days before check-in.
  • Cancellations within 28 days of arrival, the guest will be charged (2) weeks rent.
  • If you cancel after the stay has started and If under 50% of your stay has lapsed, you will be required to provide 2 weeks notice plus 4 weeks rent after you depart the property.
  • If you cancel after the stay has started and If over 50% of your stay has lapsed, you will be required to provide 2 weeks notice plus 2 weeks rent after you depart the property.

COVID-19 extenuating circumstance policy:

There are always risks when booking during a pandemic. This is an intended flexible cancellation policy in order to give guests confidence in booking during these times for as long as border restrictions are in place.

1. Should you cancel up to 72 hours prior to arrival due to a Covid-19 related reason, you will receive a full refund less 15% (booking fee). Any cancellations received within 72 hours of your arrival, you will receive a 50% refund.

2. Should you need to cancel your booking once you have already arrived due to Government imposed Travel Restrictions, we will open the nights to be rebooked. If we are able to get any of the nights rebooked, we will be able to refund you the amount achieved (up to the tariff rate you have paid).

3. Rebooking due to Government Travel Restrictions (Covid-19 Related) can be offered free of charge within the next 3 months from the original booking dates. However, the difference in the booking total rates still needs to be collected before confirming new dates. If you require to rebook longer than 3 months from your original booking dates, a rebooking fee of $100 applies.

Proof:

If you are cancelling due to covid you must show proof of the following:
Transportation cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures, prohibitions on short-term rentals, and shelter-in-place requirements. Otherwise, the cancellation policy will apply as per our normal terms and conditions.
(iv)Guests need to ensure they have appropriate travel insurance to cover any booking losses as per above.
Agent Cancellations and Amendments

(i) The Owner reserves the right to cancel a booking at any given stage issuing a full refund to the Guest. Rejuvenate Stays will endeavour to try and find suitable alternative accommodation for the Guest.

(ii) If this does happen, we will contact you as soon as possible. If we cancel your Booking, we will refund you any fees you have already paid. We will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).

(iii) Rejuvenate Stays and the Owner reserves the right to terminate any booking and immediately remove any Guest from the Property for failure to comply with the Terms of their booking, in which case there would be no refund of any monies paid and an automatic charging of the Security Bond/Pre-Authorisation pursuant to section 7 below, on the Guest’s stipulated credit card.

(3) ARRIVALS AND DEPARTURES

(i) Check in – Check out

  • Check-out 10:00
  • Check in 15:00

(ii)Any early check in/out request must be approved in writing prior to your arrival at the property.

(iii) Any costs incurred to Rejuvenate Stays due to unauthorised overstaying by any guest will be deducted from the security deposit/pre-authorisation. Should the charges not be covered by the security bond, then we reserve the right to charge your nominated credit card.

(iv) If any keys, swipes/ fob access cards to the Accommodation are not returned upon check-out, you will be charged for changing all related barrels and a full set of new keys.

(v) Under no circumstances should keys be left inside the apartment upon check out. Please refer to check out instructions on the arrival details confirmation. Charges will apply for breach of this term

(vi) Key duplication is strictly forbidden; if spare keys to the Property are required please contact Rejuvenate Stays and we’ll do our best to accommodate your request.

(vii) Any call outs, outside of office hours will incur a $150 call out fee.

(4) RELEASE, INDEMNITY AND PROPORTIONATE LIABILITY

To the extent permitted by the law, you agree to release, indemnify and hold harmless, Rejuvenate Stays and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and the Owner, its agents and subcontractors (the Indemnified Parties) against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the relevant Accommodation except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgement or loss arose out of, was caused by, attributable to or resulted from the Indemnified Parties; negligence, wrongful act/omission or breach of these Terms.

To the extent permitted by law the aggregate of the Indemnified Parties’ liability to you is limited to an amount not exceeding the amount paid by you for your booking.

Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.

(i) If you become aware of anything during your stay which you believe is a health & safety risk you must inform Rejuvenate Stays immediately.

(ii) You must comply with the House Rules and you must also comply with any building regulations.

(iv) These Terms solely apply to the registered names and number of guests on the booking confirmation. They do not apply to additional visitors or occupants.

(v) The Booking Summary specifies the maximum permitted number of guests to stay in the Accommodation. If we are notified of any additional guests occupying the property, then additional charges may apply.

(vi) In addition to the house manual, the following House Rules apply to all properties:

  • Please note guests under the age of 25 must travel with a guest of 25 years of age or older. Guests are required to be at least 25 years of age to stay in our property on their own. Unless prior approval is given, guests not conforming to this policy, will result in Rejuvenate Stays denying access to the property and no refunds will be provided. We are happy to consider making exceptions so please contact us if you don’t fall within our age restrictions but would love to stay.
  • keep the Accommodation clean, tidy and clear of rubbish
  • leave the Accommodation in the same condition as you find it
  • not keep or take any pets or animals into the Accommodation (unless otherwise agreed in writing)
  • Any Accommodation including part of a building or complex with common property, do not leave any objects or waste in any common property
  • Any illegal or immoral activity from the Accommodation is not permitted.
  • Smoking is not permitted inside the Property.
  • Guests shall only park cars in areas specifically identified for Guest use by the Manager. Any additional vehicles, boats and the like are to be parked outside the Property grounds.
  • The Properties managed by Rejuvenate Staysare Owner’s homes. Items will be left for Guests to use throughout their stay (e.g. pantry goods, kids toys, sports equipment etc) with items not for use locked away at the Property. Guest’s are to respect the Owner’s desires and not use items that have been purposefully and obviously locked away and/or covered up and are not for Guest use.
  • Furniture is not to be moved at the Property and no item from the Property is to be removed from the Premises. Only outdoor furniture is to be used outdoors.
  • Guests are to ensure all bins are lined and rubbish to be placed in the bins provided. Guests will be charged $150.00 per excess bag/box of rubbish not removed from the premises at checkout and fish is not to be cleaned on premises.

(5) CONSUMER LAW

To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Rejuvenate Stays are excluded under these Terms.

Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits Rejuvenate Stays to limit its liability, then Rejuvenate Stays’s liability is limited to:

  1. in the case of services, supplying the services again or payment of the cost of having the services supplied again; and
  2. in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.

(6) USE OF THE PROPERTY

(i) Unless written permission

  • any business or commercial activity is not permitted in the accommodation;
  • not make any alteration or addition whatsoever to the Accommodation or its contents;
  • not use the Accommodation for any purpose other than for personal accommodation;

Parties and Gatherings

  • Parties and Gatherings are strictly prohibited without prior written consent of the property owner. If you breach this condition, instant loss of bond, immediately evicted without notice and without refund or credit for any nights unused.
  • Noise to be kept to a minimum after 10pm.
  • Legislated noise pollution controls shall prevail at the Property and Guests are obligated to comply with any Body Corporate rules and regulations (where applicable). No guests are to create or permit any noise or nuisance, which is likely to interfere with the peaceful enjoyment of any other person occupying adjoining premises.
  • Any complaints from any owner, neighbour, local authority (not limited to) reported to the agent including: nuisance, annoyance, inconvenience or disturbance of residents causing damage, playing loud music or musical instruments, dancing, entertaining at the Accommodation will be investigated.
  • Should there be a serious breach of this clause 6 Terms, Guests will face immediate eviction without notice and without refund or credit for any nights unused.

(7) PRIVACY

(i) In accordance with section 18N(1)(b) of the Privacy Act 1988 (Cth) the Guest authorises its credit providers to disclose credit information about the Guest to Rejuvenate Stays for the purposes of Rejuvenate Stays assessing the Guest’s credit worthiness, credit standing, credit history or credit capacity in relation to its Accommodation booking.

(ii) Guests are not to invade the privacy of the owner. Private contact information is not to be published or revealed in any way which might allow a third party (social media sites) to identify the address of the property or owners contact/personal information (even if such information is already in the public domain)

(iii) You acknowledge that the Accommodation is a home and you agree not to access any cupboard or drawers which have been sealed with tamper tape or obviously closed / locked off.

(8) SECURITY BONDS/PRE-AUTHORISATIONS

(a) Bookings under 14 nights

(i) Expect an authorisation hold for the deposit amount ($500 – $1,500 depending on the size of the property) applied to your payment method 24 hours before your reservation begins to cover any incidental breakages or other costs incurred as a result of your booking.

(ii) The pre-authorisation will be released to you within (14) days from departure of the property, pending a final inspection of the property once the guest has departed.

(b) Bookings between 14 – 90 nights

(i) A physical bond deposit by bank transfer will be required equaling up to $500- $1500, paid to Rejuvenate Stays trust account.

(ii) The bond will be refunded back to you within (14) days from departure of the property, pending a final inspection of the property once the guest has departed.

(c) Bookings 90+ nights

(i) A physical bond by bank transfer will be required equaling one (4) week’s rent of the property, paid to Rejuvenate Stays trust account. This is paid at the time of making the booking.

(ii) The bond will be refunded back to you within (14) days from departure of the property, pending a final inspection of the property once the guest has departed.

(9) PROPERTY DAMAGE

(iv)The Guest acknowledges that the Security Bond shall be deducted from the nominated credit card for any extra cleaning, breakages, loss, damages to the Property or its surrounds, breach of the terms and conditions or any additional fees incurred as stipulated in this agreement.

(v) You must notify Rejuvenate Stays of any damage to the Accommodation, contents, fixtures or fittings which occurs during your stay, even if you regard the damage as fair wear and tear or if you do not believe the damage is your fault.

(vi) If you do not notify Rejuvenate Stays of any such damage you will be fully liable for such damage on a full replacement basis.

(vii) Rejuvenate Stays reserves the right to charge in the event of any late check outs or over staying by a Guest.

(10) GENERAL

(i) Rejuvenate Stays will be entitled to sub-contract or delegate their obligations under this Agreement.

(ii) These terms and the Booking Summary represent the entire agreement between the parties and supersede any previous marketing information, representations or agreements whether recorded in writing or otherwise.

(iii) The parties agree that these terms are fair and reasonable in all the circumstances. However, if any provision of these terms is held not to be valid by a Court of competent jurisdiction but would be valid if part of the wording were deleted, then such provision shall apply with such deletions as may be necessary to make it valid. If any of the provisions in these terms are held not to be valid the remaining provisions of these terms shall remain in full force and effect.

(iv) Repairs and maintenance will be completed within business hours Monday-Friday. Unless it’s deemed an emergency.
We do our best to attend to all maintenance issues as and when we are notified during typical work hours. During the following days and times, we will not be able to confirm any type of callout, unless deemed an emergency.
-Weekends (Fridays 4pm – Monday 10am)
-Public Holidays and outside work hours (after 4:00 pm – before 9 am Monday-Friday )
We will not compensate any guests who request repairs/callouts during the above timeframes as it is very difficult to source tradespeople during the above mentioned hours.

(11) LISTING AND PROMOTIONAL INFORMATION

(i) Rejuvenate Stays has used its best endeavours to maintain the accuracy, currency and correctness of all advertising materials and information given to them with respect to the Property. Nothing in those materials shall be treated as a term or condition of this contract and details are subject to change without notice.

(ii) Rejuvenate Stays invites Guests to inspect the Property prior to the booking dates, at a time suitable to the Manager, as the Manager is not liable for and will not issue a refund to any Guest who is not satisfied with or does not consider the Property booked to be suitable as a result of any difference of opinion as to the condition or quality of the premises, the surrounds, nor for any temporary defects or stoppages of any utilities.

(iii) Properties may not appear exactly as pictured or described due to normal Property wear and tear, a change in furnishings or any other changes that may have occurred after the advertising materials were published.

(iv) Rejuvenate Stays will not accept any responsibility for any matter or occurrences beyond the Manager’s reasonable control including (but not limited to) damage caused by extreme weather conditions, breakdown of appliances, wiring, plumbing, invasion of pests or noise disturbance.

DESCRIPTION OF THE ACCOMMODATION

All information in respect of the Accommodation contained on the Rejuvenate Stays or any Agent’s website is believed to be correct at the time of the publication, however, all details are subject to change by Rejuvenate Stays and/the Owner without notice. Rejuvenate Stays will not accept any responsibility for any alterations to the Accommodation or any part thereof beyond Rejuvenate Stays control or any liability for any matter or occurrences beyond Rejuvenate Stays’ reasonable control including damage caused by extreme weather conditions, break down of appliances, wiring, plumbing, invasion of pests, or any act or omission on the part of the Owner causing loss, accident or injury to the Guest or any one or more of them.

(12) COMPLAINTS

(i) The Guest must immediately (within 24 hours) notify Rejuvenate Staysof any complaint or problem with the Property, should there be one, and allow the Manger a reasonable amount of time to remedy the problem or find the Guest suitable alternate accommodation if the problem cannot be resolved within a reasonable amount of time. The Manager must use discretion in deciding the severity and outcome of the complaint or problem. Failure to notify Rejuvenate Stayswill void any claim following the booking period and vacating the Property does not constitute an adequate cause for the Guest to be refunded.

(13) LIABILITY

(i) No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly to any Guest or their personal belongings, baggage, vehicle and other Property whilst staying at the Property. Neither the Owner nor Rejuvenate Stays accepts any responsibility for any events beyond the Manager or Owner’s control.

  1. The Guest acknowledges that the use of any of the Properties facilities (swimming pool, outdoor spa, tennis court or the like) which may result in injury, loss or damage to the Guest or their Property is the Guest’s responsibility and the Manager and Owner will not accept any liability arising there of.
  2. It is recommended that Guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.

Failure to comply with any of the above conditions may result in immediate termination of your Licence to Occupy.

Rejuvenate Stays reserves the right to change the wording, add to, delete or modify these Terms from time to time.

BREACH OF TERMS AND CONDITIONS

By signing these Terms, the Guest acknowledges and agrees that should it or any additional occupants or visitors breach any of the terms and conditions stated herein, you will pay to Rejuvenate Stays the total loss or damage that it suffers as a result of that breach. Further, you hereby authorise Rejuvenate Stays to debit your credit card or apply your refundable deposit in payment of that loss or damage and Rejuvenate Stays may evict you and your guests without notice

Name of the guest:

Signature:
Date:

Listing Name:
Address:
Check-in date:
Number of nights booked:

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