Frequently Asked Questions

Undecided about booking your perfect stay with Rejuvenate Stays? We’ve compiled a list of our most frequently asked traveller questions to make booking with us a little easier.

We provide a welcome pack with some travel essentials. You’ll find samples of toiletries and toilet paper, as well as dishwashing detergent, washing powder, dishcloths, a scrubbing brush, and some paper towels. Once you use up your welcome pack, you will be responsible for providing your own replacements. 

All our properties come with bed linen and towels, but please supply your own beach/swimming towels .

Arrival instructions will be emailed to you 1 day prior to your arrival, and on receipt of your security deposit. Please contact us if you haven’t received arrival instructions.

We recommend using an independent luggage storing service should you require it. We cannot store your luggage after your checkout, although a late checkout may be accommodated on request.

We offer a customised service and always try to accommodate special requests. Please let us know if there is anything you need.

We use a PCI-compliant merchant to ensure your card details are secured securely.

Call triple zero (000) to contact Australia’s primary emergency services if you require urgent Police, Fire, or Ambulance services. For nonurgent situations, please look up the local emergency services number.

To find the closest medical practitioner to you or to receive some further medical information you can either search the yellow pages directory or call Nurse On Call on 1300 60 60 24.

Our updated Covid-19 related advice can be found in our terms and conditions.

When in Australia, you need to use the Australian dollar, which comes in denominations of $5, $10, $20, $50, and $100 notes. Coins come in 5, 10, 20, and 50 cents and one and two dollar denominations.

There are a number of places where you can exchange money. The most common and easily accessible are at the major banks and Australia Post.

Most supermarkets allow you to withdraw cash, and you can search for ATMs on the websites of the four major banks.

The big four banks in Australia are National Australia Bank (NAB), Commonwealth Bank (CBA), Australia and New Zealand Banking Group (ANZ), Westpac (WBC).

  • Melbourne CBD
    Drive – 22km, 20-50 min
    Taxi or Uber – from $40 – $80
    Sky Bus
    Shuttle – Various providers, you can compare offers here.
  • Phillip Island, Inverloch Regional Victoria and Great Ocean Road
    As these are regional areas it is best to hire a car as it is a 2-4 hour drive to some of our locations.

Yes there are lots of public transport options. To use the transport in Melbourne using a myki card. A myki card can be bought at any shop which displays the myki sign (including 7-Eleven). You can also purchase a card at premium train stations.

You need a temporary visa in order to drive with an international license. This can be arranged through VicRoads.

It is important to familiarise yourself with the road rules in Victoria and pay particular attention to hook turns if you are driving in the city.

Petrol stations are fairly easy to find. The main brands are:

  • Coles Express
  • Safeway
  • BP
  • 7-Eleven
  • United Petroleum
  • Caltex
  • Brighton Beach, Melbourne – Take a photo with the famous Beach boxes.
  • St Kilda Beach, Melbourne – A hive of activity that is popular with locals and tourists. You can watch various water sports such as kite surfers and paddleboarders.
  • Woolamai, Phillip Island – A renowned surf beach with strong rips and currents.
  • Cowes Beach, Phillip Island – Popular for families and swimmers.
    Great Ocean Road. Take your pick from anywhere along this picturesque coast

Follow these guidelines to ensure you’re safe on the beach:

  • Always swim between the red and yellow flags.
  • Read the safety signs
  • Ask a lifeguard for safety advice
  • Swim with a friend
  • If you need help, stay calm and attract attention

Read more on tips from Surf Life Saving.

Travelling with your pooch? There are a number of dog-friendly beaches around but make sure you check the restrictions as they vary throughout the year.

A comprehensive list of off-leash dog-friendly parks and beaches in Victoria is available here.

Weather changes depending on the season. Come prepared for the month you have booked.

  • Summer (December – February). Summer temperatures peak in January and February. Temperatures can easily reach 30 degrees and some rain is expected. Average temperatures range from 14 – 25 degrees.
  • Autumn (March-May). You’ll experience cooler weather but it is not as cold as winter. Average temperatures range from 10 – 20 degrees.
  • Winter (June – August). The coldest season and frequent rain showers. Average temperatures range from 6 – 14 degrees.
  • Spring (September – November). Be prepared for changing weather, from sunny warm days to cold and windy. Average temperatures range from 9 – 20 degrees.

Even when it’s not sunny, it’s advised to protect yourself from UV rays with a sunhat, sunglasses, and sunscreen. UV levels vary across Australia so please have a look at the Bureau of Meteorology site to see more information on the UV rays and temperature forecasted.

Visitor information centres in Victoria can be identified by their iconic blue and yellow i symbol.
Visitor information centres:

  • Inner Melbourne: Federation Square, Swanston St & Flinders St, Melbourne VIC 3000
  • Inverloch: 16 Abeckett St, Inverloch VIC 3996
  • Phillip Island: 895 Phillip Island Tourist Road, Newhaven VIC 3925
  • Warrnambool: 89 Merri St, Warrnambool VIC 3280

We’ve provided a digital information centre on our things to do page, where you can find a number of links and information to some top attractions for your trip.

Major supermarkets operating in Melbourne :

  • Woolworths
  • Coles
  • Aldi

Smaller grocery stores in coastal, country, and regional areas:

  • FoodWorks
  • IGA

We understand how important being able to access the internet is when away from home. All of our inner-city properties have WiFi included for free with your stay.

For our Coastal and Regional properties; please check their individual property listing as most do but there are a few exceptions.

There are various cafes that offer free WiFi or you can ask at the public library as most offer it as a free service.

If you need a domestic sim card, many high street shops offer these.
The major phone networks for good coverage are:

  • Tesltra
  • Optus
  • Vodafone
  • Virgin Mobile

Australia runs on a 220-240 volts system.

If you are coming from a country with a different volts system (such as the U.S. with a 110-120 volt system) you will need a power adapter as well as a voltage converter.

If your country runs on the same voltage system as Australia then you will only need a power adapter.

Search

September 2022

  • M
  • T
  • W
  • T
  • F
  • S
  • S
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30

October 2022

  • M
  • T
  • W
  • T
  • F
  • S
  • S
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
0 Adults
0 Children
Bedrooms
Price
Comfort
Other

Compare listings

Compare